Digital navigators should be trained to provide support for users with disabilities who may require additional assistance when accessing telehealth services.

This includes providing accommodations such as closed captioning, sign language interpretation, and alternative text formats. Digital navigators should also be familiar with the range of assistive technology that can be used to help users with disabilities access telehealth services, such as screen readers or speech recognition software.

Don’t forget to also consider durable medical equipment or home modification suggestions or referrals for your clients if they need them.