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My Healthy Digital Health Navigator Training

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  1. Getting Started: The Pre-Quiz
    1 Quiz
  2. Introduction to Telehealth:
    5 Topics
  3. Digital Navigation and Health Literacy:
    6 Topics
  4. My Healthy Digital Navigators:
    5 Topics
  5. Basic Observation and Communication Skills
    2 Topics
  6. Using Digital Devices in Telehealth
    3 Topics
  7. Support of Telehealth Services:
    5 Topics
  8. Evaluation and Monitoring:
    5 Topics
LEARN It! Challenge Progress
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  1. Start with small talk: Begin the conversation by asking about the person’s day or commenting on the weather. This helps break the ice and make the person feel more at ease.
  2. Listen actively: Show the person that you are interested in what they have to say by making eye contact, nodding, and asking follow-up questions.
  3. Show empathy: Put yourself in the person’s shoes and try to understand their perspective. This helps build trust and a sense of connection.
  4. Be honest and transparent: Share information about yourself and your role as a care navigator. This helps the person understand who you are and what you can do for them.
  5. Be respectful: Treat the person with dignity and respect, and always ask for consent before providing care or assistance.
  6. Be reliable: Follow through on your commitments and be dependable. This helps build trust and shows the person that you can be relied upon.
  7. Be flexible: Be open to changing plans and adapting to the person’s needs. This shows that you are responsive to their needs and can build trust.
  8. Bring a snack or small gift
  9. Help with a household chore.
  10. Be patient: Build trust takes time. Be patient and build a relationship with the person over time.