Digital Navigators’ performance should be regularly monitored and evaluated in order to ensure that they are meeting the needs of the community they serve, and to identify areas where improvements can be made.

Digital navigators should be provided with a performance evaluation form that outlines the key performance indicators (KPIs) that will be used to assess their performance.

KPIs could include metrics such as the number of people assisted, the satisfaction level of users, and the percentage of users who report improvements in their health.