Providing appropriate referrals to other health services as needed

Digital navigators should be familiar with the range of health services available in their community and be able to provide appropriate referrals to users as needed.

For example, if a user is experiencing a health problem that is outside the scope of telehealth services, digital navigators should be able to refer them to a primary care physician or other healthcare professional.

There is likely a network of covered providers or vendors that you can learn about from your supervisor.