Basic skills for video conferencing and remote consultations
Learn It
Telehealth relies heavily on video conferencing, so Digital Navigators must understand the technical steps that make virtual appointments smooth and successful. Navigators should know how to set up webcams or smartphone cameras, adjust audio and lighting, test microphones, and log users into secure telehealth platforms. They must also be able to troubleshoot common problems such as frozen screens, poor sound, dropped connections, or permission settings. Clear coaching helps users feel confident and prepared for their virtual visit.
Live It
Practice setting up a mock telehealth video call using different devices—laptop, tablet, and smartphone. Explore how lighting, background noise, and camera angle affect communication. Simulate typical problems like muted microphones, blocked cameras, or weak Wi-Fi, and practice fixing them step-by-step. Then guide a friend or family member through joining a video session, using slow, simple instructions. Notice how hands-on repetition builds comfort for both you and the user.
Share It
Create a short handout titled “Tips for a Successful Telehealth Video Visit.” Include steps such as: test audio/video early, improve lighting, choose a quiet space, check Wi-Fi strength, and keep the camera at eye level. Share it with classmates or in your Force for Health feed. Encourage others to practice coaching someone through a telehealth setup so more users can access virtual care confidently and stress-free.
