Assisting users in accessing telehealth services
Learn It
Digital Navigators guide individuals through the entire telehealth experience—from scheduling appointments to preparing for the visit. They help users complete consent forms and required paperwork, explain insurance or reimbursement options, and provide training on how to use telehealth tools.
Navigators should also know which telehealth services, clinics, or community programs operate in their area so they can direct users effectively. By offering clear expectations about what happens during a telehealth visit, Navigators help users feel confident and prepared.
Live It
Practice scheduling a mock telehealth appointment and completing sample digital forms. Review insurance portals or common FAQs to understand typical coverage questions.
Explore local telehealth resources in your region—clinics, mobile health units, or community centers offering digital access.
Create a checklist of what a patient should have ready before an appointment, such as medications, recent readings, or questions for the provider. This hands-on practice strengthens your ability to guide users smoothly through the process.
Share It
Create a short guide titled “How to Prepare for Your Telehealth Appointment.” Include steps such as: schedule early, complete forms beforehand, test your technology, know your insurance details, and write down questions for your provider.
Share it with classmates or in your Force for Health feed. Encourage others to help someone schedule or prepare for a telehealth visit, reinforcing the navigator’s role in improving access and reducing stress.
