Demonstrating how to use each tool effectively and efficiently
Dr. Rob’s Video Transcript
In this section, you’ll be linked to a library of videos showing you how to use each of the tools effectively.
We’re in the process of trying to distill these down to just a couple of minutes at most, so you can rapidly not only know how to use a tool, but understand how it works, so your mind can visualize the accuracy or inaccuracies that might be part of the tool, and then be able to perform that function.
Those clinical and digital clinical device skill sets will be coming in a series of videos and webinars, where we will demonstrate them and answer questions live. That’s coming up.
Keep watching for it. And if you’ve got a good demonstration of something you’re doing, share it with us.
We’re working on real health issues. This is a reality health community challenge. We all need to work together, take what we know, move, keep active, learn things, serve our patients, earn the respect of our patients, maybe earn a paycheck too, but also share. Share back what you’ve learned so we can make this better, especially in the feed on this portal with your fellow digital health navigator students or alumni.
Thank you.
Learn It
Digital Navigators help users build real skill and confidence by providing hands-on guidance with telehealth tools. Instead of taking the device and doing the task for them, Navigators walk users through each step—setting up equipment, logging into platforms, joining video visits, and fixing common technical issues. They also show users how to apply each tool to their specific health needs, such as uploading readings or sending messages to providers. Ongoing support ensures users can use telehealth independently and correctly.
Live It
Practice guiding someone through a digital task without touching their device. Ask a friend or family member to log into a telehealth-style platform, test their camera or microphone, or open a patient portal. Give simple, calm instructions and let them do the clicking. Notice where they struggle, what questions they ask, and which steps are hardest. This helps you understand how real users learn—and how your coaching can make the process easier.
Share It
Create a short guide titled “Hands-On Telehealth Coaching Tips” and share it with classmates or post it in your Force for Health feed. Include reminders such as: let the user hold the device, give clear steps, pause often, encourage practice, and celebrate small successes. Share a brief story about a time you helped someone with technology. This encourages others to use supportive, confidence-building teaching methods when assisting telehealth users.
