Feedback process and suggestions for improvement
Learn It
A strong feedback process helps improve telehealth programs and ensures they meet the needs of users and staff. Digital Navigators should understand how to gather feedback through surveys, interviews, focus groups, or follow-up calls. Feedback allows program managers to identify strengths, challenges, and opportunities for growth. When users feel heard, they become more engaged and confident with telehealth services. Regular review of feedback ensures continuous improvement and higher-quality care.
Live It
Create a short practice survey with questions about ease of use, technical support, satisfaction with telehealth visits, and suggestions for improvement. Share it with classmates, colleagues, or a small group and review their responses. Reflect on patterns—what worked well and what felt confusing or frustrating. Consider how you would communicate these findings to a supervisor to support program refinements. This exercise builds skills in collecting and analyzing meaningful feedback.
Share It
Develop a simple feedback card or digital form titled “Help Us Improve Your Telehealth Experience.” Include space for users to comment on technology, support, communication, and accessibility. Share the form with classmates or post it in your Force for Health feed. Encourage others to use feedback as a positive tool for growth—not criticism—so telehealth programs continue evolving based on real user experiences.
