Basic digital skills such as navigating the internet and using online tools like email and online forms
Dr. Rob’s Video Transcript
Basic skills for setting up a call include scheduling, accessing the internet on a device, and accessing the appropriate portal or software channel or technology to do it.
Knowing how to use a VPN, if that’s the case. Make sure you have the appropriate username, passwords, internet accounts, and permissions.
If there’s secondary validation, make sure that you’re one of the validated users before you go out to the house.
Test these things from your office from one computer to the other first. Test them with your supervisors and instructors and go through things first.
Set things up ten minutes before. Make sure the line is working. Make sure everything is ready.
Have your patients relaxed. Have them already gone to the bathroom. Have great lighting. Have a microphone that’s either mobile or be close with the camera.
If devices are needed to do measurements or show measurements, make sure they are charged, the batteries are charged, and those types of things.
Finally, at the end of a session, make sure you know what the next actions are. Help ask that question every time.
If there’s any remote monitoring that should be done, remote monitoring is a billable tool and it may help subsidize your salary or the program if some follow-on remote monitoring is set up. Work on getting things scheduled if that’s the case.
Always, while you’re at that house, look for ways to build trust and to make it a safer, healthier place to live.
Learn It
Many individuals lack essential digital skills such as navigating the internet, using email, clicking links, or filling out online forms. Without these basics, telehealth becomes frustrating or inaccessible. Digital Navigators help users learn foundational skills step-by-step, using clear instructions and hands-on practice. By guiding users through real tasks, Navigators build both competence and confidence, enabling people to access telehealth safely, independently, and effectively.
Live It
Teach someone a basic digital skill—logging into email, opening a link, or completing an online form—using the “hands-on” method. Let them hold the device and perform each step while you guide verbally. Pay attention to where they hesitate and offer gentle clarification. Practicing with real tools strengthens their confidence and helps you refine your coaching approach.
Share It
Create a simple checklist titled “Essential Digital Skills for Telehealth.” Include skills such as opening a browser, typing an email, clicking links, joining video calls, and completing forms. Share it with classmates or in your Force for Health feed. Encourage others to help family members or community members practice these basics so they can participate fully in digital healthcare.
