Building trust and conversation skills.
LEARN It! Challenge Progress
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- Start with small talk: Begin the conversation by asking about the person’s day or commenting on the weather. This helps break the ice and make the person feel more at ease.
- Listen actively: Show the person that you are interested in what they have to say by making eye contact, nodding, and asking follow-up questions.
- Show empathy: Put yourself in the person’s shoes and try to understand their perspective. This helps build trust and a sense of connection.
- Be honest and transparent: Share information about yourself and your role as a care navigator. This helps the person understand who you are and what you can do for them.
- Be respectful: Treat the person with dignity and respect, and always ask for consent before providing care or assistance.
- Be reliable: Follow through on your commitments and be dependable. This helps build trust and shows the person that you can be relied upon.
- Be flexible: Be open to changing plans and adapting to the person’s needs. This shows that you are responsive to their needs and can build trust.
- Bring a snack or small gift
- Help with a household chore.
- Be patient: Build trust takes time. Be patient and build a relationship with the person over time.
